Please continue to monitor the college’s website, social media, email and Rave alerts for information. The college will publish updates as they become available. The latest updates on schedules and closures related to COVID-19 are also available on the Emergency Notifications page.
Beginning Tuesday, March 31, the great majority of Craven Community College’s curriculum classes were moved completely online, and will remain so for the rest of the Spring semester. The College’s physical campuses will remain closed to students and the public except by appointment.
- All students should check their student email account for additional information.
- For assistance in logging into your student email, please visit http://cravencc.edu/pantherid/student-email/.
- Students currently enrolled in online classes should log into Moodle for clarification on how assignments will be managed during the closure.
Please continue to monitor the college’s website, social media, email and Rave alerts for information. The college will publish updates as they become available. The latest updates on schedules and closures related to COVID-19 are also available on the Emergency Notifications page.
Ways to contact college personnel:
The physical spaces on campus may be closed, but we are still providing support to students. See
below for information about how you can access services remotely.
In order to expedite services please make sure you leave your contact information in all correspondence.
Academic Advising – advise@cravencc.edu
Admissions – admissions@cravencc.edu
Student Records – studentrecords@cravencc.edu
Financial Aid and Scholarships – financialaid@cravencc.edu
Graduation – studentrecords@cravencc.edu
Class withdrawal – studentrecords@cravencc.edu
Mental Health and Coping During COVID-19
General Questions – Chat with us
Academic Support Center Tutoring
All tutoring sessions (for all campus’) will be conducted online only via WebEx. You can schedule an appointment or copy and paste the following URL into your browser: https://outlook.office365.com/owa/calendar/AcademicSupportCenter@cravencc.edu/bookings/
Prior to your scheduled appointment, you will receive an email providing instructions for signing into and navigating WebEx. During your online session you will work real-time with a tutor.
Counseling Services
Are you feeling anxiety and stress about the COVID-19 outbreak? You’re not alone. Check out these coping and self-care strategies from the #CDC. https://bit.ly/2wcVNDa
Student Help Desk
Students seeking technology support can submit a Help Desk Ticket or email studenthelp@cravencc.edu. You can also find useful tutorial videos and answers to frequently asked technology questions at help.cravencc.edu and http://cravencc.edu/disatance-learning. Please note that the Help Desk is not 24/7, so replies may be delayed.
Library Services
Craven CC Librarians will be working virtually. You can reach the Director of Library Services, Wendy White, via email at whitew@cravencc.edu or library@cravencc.edu. Wendy or one of the other library staff will respond via email, phone calls, and virtual sessions via Webex.
Trio and Connect-2-Success Services
TRiO participants and faculty can reach out to TRIO staff via email at marshalldo@cravencc.edu,
cooperc@cravencc.edu, solanop@cravencc.edu. Connect-2-Success participants and faculty can reach out via email as well at myersm@cravencc.edu and hollandsa@cravencc.edu.
ADA Accommodations
Any student who needs or has questions concerning ADA Accommodations should contact Jennifer Bumgarner at bumgarnerj@cravencc.edu.
Protective measures
While Craven CC is taking these precautionary steps as an institution, each of us can act individually to safeguard the health of our College community. Please continue to exercise conscientious preventative hygiene:
- Wash your hands often with soap and water for at least 20 seconds; use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available
- Avoid touching your eyes, nose and mouth with unwashed hands
- Clean and disinfect frequently touched objects and surfaces
- Avoid close contact with people who are sick
- If you are sick, stay home!
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash
- When traveling, monitor CDC advisories and obey restrictions and quarantines
Broadband access for online learning
Several companies are offering free and discounted access to broadband during the COVID-19 pandemic. Participants include:
Spectrum (Charter Spectrum) – 60-day free broadband offer – Effective Monday, March 16:
- Free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college
students who do not already have a Spectrum broadband subscription and at any service level
up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student
households. (After 60 days, discounted fees would apply.) - Charter will partner with school districts to ensure local communities are aware of these tools to
help students learn remotely. Charter will continue to offer Spectrum Internet Assist, high speed
broadband program to eligible low-income households delivering speeds of 30 Mbps. - Charter will open its WiFi hotspots across its footprint for public use.
- Spectrum does not have data caps or hidden fees.
- Tips for students:
- Students will have to specifically refer to this offer when they call to receive it
- Call wait times may be longer than usual
- Students who were former customers with unpaid fees will first have to pay those
balances before accessing this service
Comcast – opening up their Xfinity Wifi Network nationally for free and expanding services/support for existing and new customers: https://corporate.comcast.com/covid-19
- Map of Xfinity WiFi hotspots: www.xfinity.com/wifi
- Unlimited data and no disconnects or late fees for existing customers
- New low-income customers will receive 60 days of complimentary Internet Essentials service,
normally $9.95/month (at speeds of 25 Mbps downstream and 3 Mbps upstream)
Cox Communications (see Cox’s coronavirus page) – Effective Monday, March 16:
- Limited-time, first month free of Connect2Compete service (a service for lower-income
customers); $9.95/month thereafter - Until May 12, 2020, phone and remote desktop support through Cox Complete Care will be
provided at no charge - Resources for discounted, refurbished equipment through Cox’ association with PCs for People
- A Learn from Home toolkit for schools, including instructions on how to fast-track eligible
students without internet access
Altice USA/Suddenlink – free broadband offer extended through June 30: More details on free internet for students here
- Altice Advantage 30 Mbps broadband WiFi solution free for households with K-12 and/or college
students who do not currently have home internet access - Altice has opened its WiFi hotspots across its footprint for public use
- Call 1-800-633-0030 for more information
Helpful Links
Below are several links you can use to continue obtaining up-to-date information regarding COVID-19:
