This comprehensive course is designed to provide aspiring patient service representatives with the essential knowledge and skills required to excel in a healthcare administrative role. Participants will learn the fundamentals of medical terminology, patient confidentiality, appointment scheduling, insurance verification, and communication techniques specific to the healthcare industry.
Through interactive sessions, role-playing exercises, and real-world scenarios, students will develop the competencies needed to provide exceptional customer service, handle patient inquiries effectively, and contribute to the overall smooth operation of a medical practice. By the end of the course, participants will be equipped with the tools and confidence to thrive as a competent and professional patient service representative.