Occupational Summary
The Registrar manages academic records for all current and former students and supervises grading, records’ editing functions, the production of transcripts, enrollment/degree verifications, and the processing of requests from students for course changes while ensuring compliance with College policies and the Family Educational Rights and Privacy Act (FERPA). The Registrar oversees registration and scheduling functions based on an understanding of College policies and procedures and database systems. The Registrar is responsible for providing information and reports to departments across campus and to external agencies and maintains and updates Programs of Study per state and local mandates.
Essential Duties & Responsibilities
- Ensures the accuracy and security of student academic records in accordance with FERPA and College policies and standard records management practices
- Maintains and updates student records including adds, drops and withdrawals; processes grade changes
- Oversees the production and issuance of student transcripts, and enrollment and degree verifications
- Assists the Director of Admissions and Student Records in the development and implementation of strategies for the retention, disposition and disposal of student records
- Oversees the College Calendar to ensure appropriate academic policies and guidelines are met in collaboration with the Director of Admissions and Student Records
- Monitors the registration process and adds or cancels courses based on feedback from deans and associate deans
- Oversees the graduation certification process
- Prepares and reviews files for curriculum audit in collaboration with the Director of Admissions and Student Records
- Researches and reports on enrollment statistics and related data for College departments and federal, state and local agencies
- Works with Director of Admissions and Student Records to oversee the annual development of the Academic Catalog in collaboration with Instructional and Student Services Staff
- Works with various departments to ensure up-to-date and accurate Programs of Study
- Assists with the development of the annual class schedule in collaboration with Instructional staff
- Participates in appropriate committees and task forces as assigned
- Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals
Minimum Qualifications
Bachelor's degree from a regionally accredited institution of higher learning.
Three (3) years' administrative experience in student records in a higher education institution.
Preferred:
Master's degree from a regionally accredited institution of higher learning.
Experience using Colleague.
Experience within the North Carolina Community College System.
Knowledge, Skills and Abilities
Knowledge
- Rules, regulations and principles of the North Carolina Community College System, as well as other state and federal laws and regulations regarding records maintenance
- Family Educational Rights and Privacy Act (FERPA) as it relates to student records
- Community college admissions, programs of study and registration processes
- Transfer requirements and articulation agreements
- College policies and procedures, academic requirements, campus resources, student life and support services
- Customer service principles
Skills
- Strong organizational, problem-solving and time management skills
- Interpersonal skills with proven ability to work in a team environment
- Proficiency in a variety of Window-based computer programs relative to performing responsibilities, including Microsoft Word, Excel and PowerPoint
- Professional behavior that supports team efforts and enhances team behavior, performance and productivity
Abilities
- Analyze course prerequisites, certification, curriculum, graduation requirements and evaluate student transcripts or records
- Exercise sound judgement in making critical decisions
- Communicate effectively in both written and verbal form
- Establish and maintain effective working relationships with those contacted in the course of work
- Handle confidential information with absolute discretion
- Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels