Guest service is the foundation and heart of every hospitality career. With solid guest service skills, you become a valuable addition to any hospitality operation!
Through Guest Service Gold® Tourism, trainees learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. The training program will address the guest service needs of tourism businesses, so all employees can deliver superior service that keeps guests raving about your destination.
The Guest Service Gold® Tourism training program includes seven key guest service elements:
- Recovery: Turn It Around
- Personalization: Provide an Individualized Experience
- Knowledge: Be in the Know
- Passion: Inspire Others
- Commitment: Be All In
- Inclusion: Include Everyone
- Personality: Be Yourself
This class is offered to students at no cost (fees are waived). Contact us for details and to register.
Available Classes
There are currently no available classes.