Guest service is the foundation and heart of every hospitality career. With solid guest service skills, you become a valuable addition to any hospitality operation!
Through Guest Service Gold® Tourism, trainees learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. The training program will address the guest service needs of tourism businesses, so all employees can deliver superior service that keeps guests raving about your destination.
The Guest Service Gold® Tourism training program includes seven key guest service elements:
- Recovery: Turn It Around
- Personalization: Provide an Individualized Experience
- Knowledge: Be in the Know
- Passion: Inspire Others
- Commitment: Be All In
- Inclusion: Include Everyone
- Personality: Be Yourself
Available Classes
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Jun 3–5
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$70
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Guest service is the foundation and heart of every hospitality career. With solid guest service skills, you become a valuable addition to any hospitality operation. Through Guest Service Gold® Tourism, trainees learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. The training program will address the guest service needs of tourism businesses, so all employees can deliver superior service that keeps guests raving about your destination. The Guest Service Gold® Tourism training program includes seven key guest service elements: Recovery: Turn It Around, Personalization: Provide an Individualized Experience, Knowledge: Be in the Know, Passion: Inspire Others, Commitment: Be All In, Inclusion: Include Everyone, and Personality: Be Yourself.
Meeting times and locations:
06/03/24 - 06/05/24
Mon, Tue, Wed 8a - 12p
Volt Kitchen, Room 107
Volt Center
205 First St, New Bern NC 28560
06/03/24 - 06/05/24
Mon, Tue, Wed 12:30p - 4:30p
Volt Kitchen, Room 107
Volt Center
205 First St, New Bern NC 28560
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