Community Enrichment Coordinator

The Community Enrichment Coordinator plans, develops, implements, and administers non-credit, self-supporting adult enrichment programs focused on short-term classroom-based learning. This position assesses community educational needs, strategically plans, and markets course offerings, evaluates curriculums, writes/edits course descriptions, recruits and evaluates instructors, assesses tuition and fees for individual courses and coordinates logistics. The position also supports the Community Engagement Department. The position is responsible for creating, posting, and administering social media content.    

• Provides excellent customer service and assistance to internal and external customers through walk-in, telephone, and email
• Coordinates all aspects of the Community Enrichment Program including program budget monitoring and the development of course outlines and lesson plans
• Evaluates the educational needs of the community and customizes programs to fit those needs
• Recruits, interviews, orients, and manages part-time instructors for the program area; monitors and evaluates instructor performance
• Assists with class setups, class registrations, and the completion of class records
• Collaborates with the Workforce Development Department to ensure enrichment program meets local and state administrative auditing requirements
• Establishes and maintains good community relations; markets and promotes enrichment activities and opportunities to individuals and groups via local media, institutions, organizations, and agencies within the community
• Assists the Executive Director of Community Engagement with special projects and coordinating marketing with marketing campaigns by working collaboratively with communications and marketing team members
• Develops and posts social media content across Facebook, Instagram, YouTube to promote the college and strategic initiatives.
• Supports coordination of community events through planning and coordination of resources
• Supports strategic marketing and communication efforts through writing and editing content for publications
• Collaborates with the Lifetime Learning Center, Workforce Development, and other community partners to establish programs
• Creates purchase orders and requisitions for office supplies, memberships, and sponsorships
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

Associate’s degree from a regionally accredited institution of higher learning.

Two (2) years’ experience in developing, coordinating, and marketing instructional courses/programs.

Valid NC Drivers' License.

Preferred:

Bachelor’s degree from a regionally accredited institution of higher learning.

Experience in an adult enrichment program.

Knowledge

• Adult learning theory, concepts, and teaching methodology
• Curriculum design and development
• Knowledge of college programs, services and procedures relating to community enrichment
• Principles, procedures and practices of data collection and analysis
• Methods and techniques of program marketing and publicity
• Working knowledge of records management and control
• Working knowledge and best practices for social media platforms, Facebook, Instagram, and YouTube
• Federal, state and college requirements regarding FERPA and other applicable laws and regulations
• Community resources and community organizations

Skills

• Proficiency in planning, organization, communication, training, supervisory and interpersonal skills
• Proficiency in technological systems as they apply to instruction and administrative needs, including Microsoft Office
• Copy writing and editing abilities to communicate program initiatives to external audiences
• Competency in monitoring/assessing the performance of self, other individuals, and programs to make improvements or take corrective action
• Effective time management and organizational skills
• Attention to detail and high level of accuracy

Abilities

• Apply public relation theories and techniques in promoting, advertising, and informing the community of programs and services
• Record, compile, analyze and summarize data and prepare clear and concise reports
• Ability to analyze and solve problems
• Prioritize tasks and meet established deadlines
• Ability to handle confidential information with absolute discretion
• Ability to communicate effectively both verbally and in writing
• Establish and maintain effective working relationships with those contacted in the course of work
• Commitment to diversity, equity, and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels