Digital Navigator (Part-time)

The Digital Navigator will provide individualized or small group support to students who need assistance obtaining technology services to include affordable home internet services, affordable internet capable devices, and/or coaching in digital skills in order become effective users of technology.  This position will also serve as a digital resource for underserved populations both on and off the College’s campus by providing one-on-one assistance to students or those working with students as instructors/staff.   

• Provides excellent support to students seeking assistance with technology services through walk-in, telephone and email
• Markets and promotes services through on and off campus events, classroom visits, and facilitating targeted workshops
• Assesses the need for technology assistance and markets services across the New Bern and Havelock campuses
• Works with department heads and marketing to promote services to underserved populations
• Determines digital needs through intake assessment of individual students, whether on or off campus
• Advises students about free or affordable home internet service options for which they may qualify, assists with applying for those services if needed, and supports efforts to secure services
• Advises students about sources of affordable computers or other Internet connected devices for which they may qualify and supports efforts to acquire appropriate devices and resources
• Tracks, records, and reports loaned technology equipment and devices to students
• Tracks each student’s progress and types of requests, keeps accurate and timely records, and reports outcomes as required
• Maintains a database of digital resources as well as seeks new opportunities through grant development
• Makes direct contact with distance education students ensuring they have the resources they need to be successful
• Delivers programming developed for students enrolled in developmental education and online courses
• Works with students and the Academic Support staff to develop a tutoring and support plan that meets students’ needs
• Responds to early alerts for students in assigned caseload and makes appropriate follow-up recommendations
• Monitors student participation in support services and collects student outcome information
• Communicates with instructors to obtain progress reports on students
• Collaborates with various areas within and outside the Academic Support Center to facilitate student success, retention, and persistence
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

Bachelor’s degree from a regionally accredited institution of higher learning.

Two (2) years’ experience working with technology or in academic support.

Valid NC Drivers' License.

Preferred:
Experience in a community college setting

Knowledge
 

• Computer software, programs and databases including but not limited to Google Office Suite, Adobe Pro, Webex, and Zoom
• Principles, procedures and practices of data collection and analysis and record control
• Intermediate knowledge of clerical processes and procedures and standard office procedures, practices and equipment
• Intermediate knowledge of report preparation

Skills
 

• Advanced computer skills and technical proficiency in Moodle, or other LMS, Microsoft Office applications, elearning tools, multimedia tools and video/audio editing
• Effective verbal, listening and written communications skills
• Attention to detail and high level of accuracy
• Highly effective planning, coordination and organizational skills to meet work deadlines
• Interpersonal skills with proven ability to work in a team environment

Abilities
 

• Ability to compile, organize, prepare and maintain an assortment of records, reports, and related information
• Research and implement additional software as needed
• Ability to analyze, develop and maintain efficient work flow and administrative processes
• Establish and maintain effective working relationships with those contacted in the course of work
• Handle confidential information with absolute discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels