Fiber Installation and Service Technician Level I

Job description

Overview:
Hosted America is seeking a skilled Fiber Installation and Service Technician Level I to join our dynamic team. This hands-on role involves installing and supporting Hosted America’s fiber, video, internet, and Wi-Fi systems—both onsite at customer locations and remotely via our monitoring and management tools. The ideal candidate has a keen eye for detail, strong technical skills, and a drive to deliver high-quality service experiences.

Responsibilities:

• Perform installations of Hosted America products following company guidelines and industry standards
• Conduct pre-installation assessments to plan and execute efficient setups
• Utilize tools and equipment effectively including diagnostic instruments
• Troubleshoot and resolve installation issues onsite and remotely
• Maintain organized workspaces and adhere to safety protocols during installations
• Communicate clearly with clients regarding installation procedures and timelines
• Document service calls and report challenges or deviations as needed
• Collaborate with internal support teams to deliver seamless service

Qualifications:

• Previous installation experience or related technical background preferred
• Familiarity with fiber optics, video systems, internet, and Wi-Fi technologies
• Comfortable using field tools for testing and diagnostics
• Ability to read and interpret technical documents
• Excellent communication and customer service skills
• Strong problem-solving mindset with attention to detail
• Capable of physical tasks including lifting and maneuvering equipment
• Valid driver’s license and willingness to travel to customer sites

What We Offer:

• Competitive pay and benefits package
• Training and certification opportunities
• A supportive team dedicated to technical excellence and customer satisfaction
• Opportunities for growth in a fast-paced and innovative company

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: In person