Student Frequently Asked Questions

Beginning May 1, 2018

The User ID for applications submitted May 1, 2018 and after will be first name, middle initial and the last five digits of your ID number.

Example: If your name is John Francis Smith, your User ID is johnf34567

Prior to May 1, 2018

Your User ID is usually your first name, a period, then your last name. However, if there is more than one person in the system with your name, there may be numbers attached to the end of your name as an identifier.

Example: If your name is John Francis Smith, your User ID is john.smith

To verify your ID, click on Current Students on the WebAdvisor screen, go to “Account Information” and click on “What is my User ID?” to find it.

1. Go to WebAdvisor
2. Before logging in for the first time, you will set up your password. Follow the directions below or view Active Directory/WebAdvisor Password Setup/Reset Tutorial with screenshots – PDF
• Click Reset Password in the lower right corner of the main page
• Select Reset Your Password
• Enter your username. If you do not know your username, view What is my User ID?.
• Click Next.
• Answer all of the challenge questions.
• Click Next.
• Enter your new password. Password Requirements (opens in new window)
• Click Next.
• You have successfully reset your password. If this is the first time you have used the reset portal, you will be asked to add additional security questions (optional). Click Finish to proceed.
3. Once you’ve finished setting up your password and security questions, click Login at the top right side of the WebAdvisor main page.
4. Enter your User ID and Password
5. Click Submit
6. Click Students

To Register for a Class:

1. Log In to your WebAdvisor account
2. Click on Students
3. Click on Register for Classes
4. Click on Search and register for sections
5. Search and find the course that you would like to register for
6. Select the course that you would like to register for
7. Click on Submit
8. Select Register from the Action box
9. Click on Submit

IMPORTANT: If you receive a message that you don’t understand, please contact your advisor.

1. Log In to your WebAdvisor account.
2. Click on Students.
3. Select Manage My Waitlist.
4. Click on Waitlist from the Action list.
5. Click on Submit.

How will I be notified?
If space becomes available, a notification is sent to your Craven Community College Student Gmail Account. You will have only 24 hours to register for the course. If you don’t check your emails/messages daily, please forward your emails/messages to an account you check daily. Computers are available on both campuses to check email.

What happens if I missed the 24 hour deadline?
If you missed the 24 hour period that you had permission to register, you will need to add your name back to the waitlist. Due to the way the system processes the waitlists, there’s no flexibility to go back and register.

Can I be on more than one Waitlist?
Yes, You CAN be on waitlists for different courses, but you CANNOT add your name to multiple waitlists for the same course.
Example: CIS-110-ND1 and ENG 111-NE1 – Yes CIS-110-ND1 and CIS-110-NE1 –

No How do I remove my name from the Waitlist on a course?

1. Log In to your WebAdvisor account
2. Click on Students
3. Click on Manage My Waitlist
4. Click on Remove from the Action list
5. Click on Submit

How long do I need to watch for an opening?
Waitlists are available until three days before the end of each registration period.

What if another section is added? Please check WebAdvisor regularly for added sections. Changes are made until classes begin for each term. You can remove your name from a wait list and register for another section.

1. From the WebAdvisor main page, click Log In (on the right of the screen).
2. Enter your User ID.
3. Enter your Password.
4. Click Students.
5. Under “Financial Information”, click “Make a Payment”.
6. Click “Pay on My Account”.