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Craven Community College

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Student Frequently Asked Questions

Frequently Asked Questions Contents

  • Admissions FAQ
  • Financial Aid FAQ
  • VA/Military FAQ
  • WebAdvisor FAQ
  • General FAQ

Admissions FAQ

How do I apply?

Visit our Applying to Craven page and select your student type for detailed instructions on the application process.

How much is the application fee?

There is no fee to apply to Craven Community College!

Does Craven Community College require placement testing for admission?

Placement tests are required for admission to some programs. You may be eligible to waive this requirement if you have met score requirements on the ACT or SAT, taken placement tests at another college, or met certain GPA and course requirements at a North Carolina public High School. To see if you are eligible to waive placement testing requirements, or to schedule your placement test, contact Admissions at (252)638-7430, or Email Admissions.

How do I send my transcript(s)?

Contact your high school and any other college that you have attended for information on requesting an official transcript. We can accept transcripts sent electronically through a third-party vendor (such as eScript or Parchment), or delivered in the original sealed envelope from the institution. Note that all transcripts received will require a minimum of 24 hours to process.

I was homeschooled, how should I submit my transcript?

You will need to submit your homeschool transcript with official graduation date (including month, day, and year) in a sealed envelope.

I received my GED, what should I submit?

You will need to submit your GED transcript (not diploma) – visit www.ged.com/ for more information on requesting your official transcript.

How do I schedule a campus tour?

Fill out our Campus Tour Request form, and you will be contacted to confirm the details of your tour. We are excited to have you on campus!

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WebAdvisor FAQ

What is WebAdvisor?
WebAdvisor is a web interface that allows students to access registration information from Craven CC’s database. It contains up- to-date information on schedules and classes. Students can use WebAdvisor to register for courses online.

 

What is my User ID?
Use your Panther ID to access WebAdvisor.

To verify your ID, click on Current Students on the WebAdvisor screen, go to “Account Information” and click on “What is my User ID?” to find it.

 

How do I log in to WebAdvisor?
  1. Go to WebAdvisor
  2. Before logging in for the first time, you will set up your password. Follow the directions below or view Active Directory/WebAdvisor Password Setup/Reset Tutorial with screenshots – PDF
    • Click Reset Password in the lower right corner of the main page
    • Select Reset Your Password
    • Enter your username. If you do not know your username, view What is my User ID?.
    • Click Next.
    • Answer all of the challenge questions.
    • Click Next.
    • Enter your new password. Password Requirements (opens in new window)
    • Click Next.
    • You have successfully reset your password. If this is the first time you have used the reset portal, you will be asked to add additional security questions (optional). Click Finish to proceed.
  3. Once you’ve finished setting up your password and security questions, click Login at the top right side of the WebAdvisor main page.
  4. Enter your User ID and Password
  5. Click Submit
  6. Click Students

 

How do I reset my password?
Click Reset PasswordClick the “Reset My Password” link at the bottom right corner of the main page of WebAdvisor.

 

Why don’t I have a User ID?
Only students who have been accepted into a program with Craven Community College will be given a User ID.

 

Where can I find help with WebAdvisor?
For assistance with WebAdvisor, you can contact your Advisor or the Academic Skills Center at (252)638-7274.

 

When can I register for my college classes?
This depends on your student status. Currently enrolled students will have an opportunity to register before new students. New students who get their admissions information complete and are fully accepted will have an opportunity to register before those that are missing transcripts and placement testing. Specific dates will be posted on our website.

 

How do I register for a class?
In order to register for a class, you must be accepted to Craven Community College. Also, you can only register during designated registration times (see registration information on our website and posted on WebAdvisor) and after you have met with an advisor. Please note: If you have any outstanding restrictions on your account, you will not be allowed to register.

To Register for a Class:

  1. Log In to your WebAdvisor account
  2. Click on Students
  3. Click on Register for Classes
  4. Click on Search and register for sections
  5. Search and find the course that you would like to register for
  6. Select the course that you would like to register for
  7. Click on Submit
  8. Select Register from the Action box
  9. Click on Submit

IMPORTANT: If you receive a message that you don’t understand, please contact your advisor.

 

I received a message when I tried to register that the pre-requisites had not been met; what does that mean?
You have tried to register for a course that requires a pre-requisite. If you have completed the pre-requisite at another college, please have an official transcript mailed as soon as possible so that you can register for the course. If you have not completed the pre-requisite for the course, you will not be allowed to register for this course. If this message is an error, you need to contact your advisor by calling (252)638-7200.

 

I received a message when I tried to register that the co- requisites had not been met; what does that mean?
You have tried to register for a course that requires a co-requisite. There is another course that must be taken at the same time as the one you are trying to register for. Please register for both of the courses at the same time.

 

How to Manage my Waitlist
If a class is filled, you can add your name to the waitlist for the class.
How do I add my name to the Waitlist on a course?

  1. Log In to your WebAdvisor account.
  2. Click on Students.
  3. Select Manage My Waitlist.
  4. Click on Waitlist from the Action list.
  5. Click on Submit.

How will I be notified?
If space becomes available, a notification is sent to your Craven Community College Student Email Account. You will have only 24 hours to register for the course. If you don’t check your emails/messages daily, please forward your emails/messages to an account you check daily. Computers are available on both campuses to check email.

What happens if I missed the 24 hour deadline?
If you missed the 24 hour period that you had permission to register, you will need to add your name back to the waitlist. Due to the way the system processes the waitlists, there’s no flexibility to go back and register.

Can I be on more than one Waitlist?
Yes, You CAN be on waitlists for different courses, but you CANNOT add your name to multiple waitlists for the same course.
Example: CIS-110-ND1 and ENG 111-NE1 – Yes CIS-110-ND1 and CIS-110-NE1 –

No How do I remove my name from the Waitlist on a course?

  1. Log In to your WebAdvisor account
  2. Click on Students
  3. Click on Manage My Waitlist
  4. Click on Remove from the Action list
  5. Click on Submit

How long do I need to watch for an opening?
Waitlists are available until three days before the end of each registration period.

What if another section is added? Please check WebAdvisor regularly for added sections. Changes are made until classes begin for each term. You can remove your name from a wait list and register for another section.

 

How to make an Online Payment?
  1. From the WebAdvisor main page, click Log In (on the right of the screen).
  2. Enter your User ID.
  3. Enter your Password.
  4. Click Students.
  5. Under “Financial Information”, click “Make a Payment”.
  6. Click “Pay on My Account”.

 

How do I know if financial aid will cover my classes?

WebAdvisor does not replace the relationship that students should have with their advisor. It is very important to communicate with you advisor to ensure that you are taking the correct classes. The financial aid office is available at (252)638-7216 to answer specific questions.

 

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Military FAQs

Am I eligible for military benefits?

If you served in the military, or are a military dependent, you may qualify for a program that could benefit you while attending Craven Community College. In order to determine eligibility, visit our Military Affairs Resource Center.

How do I get my Certificate of Eligibility?

Visit www.vets.gov/education/apply/ for instructions on obtaining your CoE.

How do I access my Joint Services Transcript?

Log into your JST account, click on the ‘Transcripts’ tab at the top of the page, then click the ‘Official Transcript Request’ tab, type in Craven Community College, and verify the delivery method.

Can I receive academic credit for military training?

You may be eligible to receive credit for training completed with the military. You will need to send your Joint Services Transcript to Craven for evaluation.

Am I eligible for federal student aid?

You may be eligible for federal student aid beyond your military benefits. In order to apply for Federal Student Aid, you will need to fill out a Free Application for Federal Student Aid, or FAFSA.

Is there a veteran’s organization on campus?

Craven is proud to have an active Collegiate Veteran Association (CVA). For information on meetings & activities, Email Wayne Barnet.

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Financial Aid FAQ

What is Financial Aid?
Financial aid is monetary assistance provided through various sources to help you meet your financial needs while attending college.

Video: What is Financial Aid?

What types of aid are available?
  • Grants – This is money that you do not have to repay.
  • Work Study – This is money you actually earn. The college provides employment opportunities that will help pay for college.
  • Scholarships – These funds do not have to be repaid; however, there are often stipulations attached to the award. Contact the financial aid office for scholarship information and applications.

 

How do I apply for Financial Aid?
Complete the Free Application for Federal Student Aid (FAFSA).

In order to be considered for state aid, as well as federal campus-based programs (Federal Pell Grant, Federal SEOG and Federal Work-Study), the FAFSA must be complete. The college may request additional information to complete the award.  You will be notified through email what information is needed.  Craven’s priority deadline for processing of financial aid for fall semester is June 1 each year.  All information needed is required by this date to meet the deadline.

Video: How do I apply for Financial Aid?

 

How do I sign my FAFSA if I file it electronically?
Students are encouraged to obtain a FSA ID in order to sign their FAFSA electronically. Parents of dependent applicants are also encouraged to obtain a FSA ID.

 

What is Craven Community College's Title IV School Code?
008086

In order for us to receive your application electronically, it is important that you include our school code on your application.

 

Do I have to reapply for Financial Aid each year?
Yes. Financial need is determined each academic year. Therefore, you must complete a new FAFSA each academic year. The FAFSA opens October 1 each year. The FAFSA now requires tax information from TWO years ago.
For example: the 2018-2019 FAFSA will require 2016 tax information.

Video: Do I have to reapply for Financial Aid each year?

 

Do I have to report my parent(s) income?
Financial aid is based on the principle that you and your parents have the primary responsibility for paying for your post-secondary education if you are a dependent student. This is why you may be required to report your parent(s)’ income. However, the federal government will consider you independent of your parents if one of the following requirements is met: you are 24 years old, married, enrolled in a graduate program (e.g., master’s or doctorate), have legal dependents other than a spouse that you are supporting, are an orphan or ward of the court, are a veteran, are an emancipated minor, or under legal guardianship, or are homeless or at risk of becoming homeless.

Video: Do I have to report my parent’s income?

 

What is a Financial Aid package?
Your financial aid may come from a variety of sources and may contain a combination of the three types of aid available (grants, scholarships, and work study). Once your FAFSA is submitted and processed, the Expected Family Contribution (EFC) will be computed. The EFC is determined by considering the number of persons in the household, the household income, and the number of persons from the household in college. The EFC is then subtracted from the cost of attendance. The remaining amount is the Financial Aid Award Need. Craven Community does not package work study and the students will have to complete separate in-house applications.

Video: What is a financial aid package?

 

How will I know how much aid I have been awarded?
After all financial aid information has been received and the requirements for admissions completed, you should receive notification via your Craven CC Email account. You are also able to review grant information on WebAdvisor.

 

What provision is made for special circumstances?
While the process of determining your financial aid eligibility is basically the same for all applicants, there is some flexibility for specific circumstances. Situations which might merit special circumstances include 1) unusual medical and dental expenses, 2) income reduction or nonrecurring income, and 3) a family and financial situation where a student normally considered dependent could be considered independent. If you feel you have any special circumstances that might affect the amount you and your family are expected to contribute, speak with the financial aid office.

 

Can I get Financial Aid if I attend less than full-time?
All Pell Grant awards are based on full-time status (12 credit hours or more). However, if you attend less than 12 credit hours, your Pell Grant will be prorated down to the number of hours you are attending. You could be eligible for a small Pell Grant even if you are enrolled less than six credit hours (depending on eligibility). You may also be able to receive federal work study, and SEOG if you attend less than full-time.

Video: Can I get aid if I attend less than full-time?

 

When will I receive my Financial Aid funds?
If you have aid in excess of your tuition/fees and bookstore charges, a refund will be distributed through BankMobile to you for the balance after all semester charges have been made. Refunds will be generated once enrollment has been confirmed and received in the Office of financial aid office.  Disbursement dates are listed in the Important Dates. To view our institution’s contract with BankMobile, a Division of Customers Bank.

 

How do I qualify for summer Financial Aid?
Summer aid is limited to students who have remaining Federal Pell Grant eligibility from the current academic year because of less than full-time enrollment during the previous fall and spring terms.

 

How does withdrawing from classes affect my Financial Aid?
Federal and State regulations require that students receiving financial aid maintain Satisfactory Academic Progress. One requirement is that you must complete at least 67% of the total cumulative credit hours attempted (e.g., 50 attempted credit hours, student must complete at least 33). A second requirement is that you maintain a cumulative 2.0 GPA in all coursework. Therefore, withdrawals, failing grades, and incompletes will count against you. Also, if you completely withdraw from college before the 60% point of the semester, you may be required to return all or part of the aid awarded to you.

 

Can I apply for Financial Aid if I haven't applied for admission?
They should both be done simultaneously.   Since applying for financial aid is a very extended process, you need to begin applying as soon as possible. However, financial aid will not be awarded to students who have not been accepted to the college and completed all admission requirements.

 

Are all programs of study eligible for Financial Aid?
No. A program must lead to a degree or diploma in order to be eligible for financial aid. The BLET and esthetician program are the only acceptable certificate programs at Craven.  Special credit students are not eligible for financial aid. If you are unsure about aid eligibility and the program you are considering, contact the financial aid office for clarification.

 

How can I tell if a scholarship offer is a scam?
According to the Federal Trade Commission, unscrupulous companies guarantee or promise scholarships or grants. Some guarantee that they can get scholarships on behalf of students or award them “scholarships” in exchange for an advance fee. Most offer a “money back guarantee” – but include conditions that make it impossible to get the refund. Others provide nothing for the student’s advance fee-not even a list of potential sources. Some companies ask for a student’s checking account to “confirm eligibility,” then debit the account without the student’s consent. Even if the company does provide the student with an award source(s), most often the same information is available at the Financial Aid Office for free.

 

Why do I have to report my parent(s)' income?
Financial aid is based on the principle that students and their parents have the primary responsibility for paying for their postsecondary education. Merely living away from your parents is not sufficient for dependency purposes. However, the federal government will consider a student independent of their parents if one of the following requirements are met: you are 24 years old; married; enrolled in a graduate program (ex., Master’s or doctorate); have legal dependents other than spouse; you are an orphan or ward of the court; you are active duty military; you are a veteran, you are an emancipated minor; in legal guardianship; or homeless or at risk of being homeless.

 

Are adult high school or general education diploma (GED) students able to receive a Pell Grant?
You, the student, must have a HS Diploma, GED or Adult HS transcript and be accepted for admission into an approved college program of study in order to receive financial aid. You cannot be in the GED or AHSD program taking college classes and receive Financial Aid. Once you earn your GED or AHSD, you are eligible to apply for financial aid including the Pell Grant.

 

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General FAQ

Where do I park?

Anywhere except spaces designated as “Visitor Parking.”

Where do I get a parking pass?

New Bern Campus: One Stop located in the Student Center, Room 100.Havelock Campus: Redd Building. Staff and Faculty permits are issued at the Security Office.

Where is the Bookstore?

The bookstore is located on the New Bern Campus in the Business and Information Technology (BIT) Building. Or visit the bookstore Online: Craven Community College Bookstore

Where and when do I pay for my classes?
Tuition is due at the time of registration, payable to Craven Community College.

Tuition can be paid at:
New Bern Campus: Room 103 (Across from First Stop) in the Student Center.

Havelock campus: Room 104 of the Redd Building.

Online: WebAdvisor

 

What types of Financial Aid are available?

Information is available through the Financial Aid office.

Where is the Financial Aid Office?

The Financial Aid office is located on the New Bern Campus, Room 109 in the Barker Hall Building

What is the process to request transcripts from Craven?

Transcripts can be requested digitally or using a paper form. Visit the Registrar’s office for more information about ordering official transcripts.

How do I request Enrollment Verifications from Craven?

Enrollment Verification can be obtained from the Registrar’s office by completing an Enrollment Verification Request Form.

Who will be my advisor?

Please contact Mr. Damonte Stancil, Administrative Assistant to Student Services, for your advisor assignment at (252)635-3795.

What is the difference between an Advisor and a Counselor?

Advisors are professional faculty or staff trained to assist students with navigating their academic planning and career goals. Advisors make referrals to the counselors when concerns arise that may hinder a student’s academic success.

Counselors at Craven assist students with personal, social, and mental health wellness. We offer an additional layer of support services to assist students in maximizing their potential toward academic, vocational and life goal success. We network and collaborate closely with the various community resources and mental health experts, and refer students when necessary.

Is there a cafeteria at Craven Community College?

On the New Bern Campus, a Cafe is located in the Student Center, and a snack bar is located in the Bookstore. The Havelock Campus has a snack bar is located in the Redd Building.

What student activities/organizations are offered at Craven CC?

Craven Community College has many clubs and organizations. Learn more about campus activities by visiting on our website: Student Clubs and Organizations or First Year Experience. Club meetings and other events are posted on the Craven Community College calendar and posted on student information boards located in each building on campus. Students will also receive Panther Tracks, a weekly event update sent to their student email.

Where is the library and what are the hours?

The R.C. Godwin Memorial Library is located on the second floor of Barker Hall (Building A) on the New Bern campus. Library hours are posted on our website.

Where are computer labs located and what are the hours?

Computer labs are available on campus at the Godwin Memorial Library and the Academic Skills Center.

When do the semesters begin and end?

View our Academic Calendar for specific semester dates.

When are holidays/school breaks?

View our Academic Calendar for specific holiday or school break dates.

Where are my classes located?

Campus Maps

Will I receive a student email account?

Every student will receive a Craven Community College student Email account. Visit the Student Email page for more information.

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