Information Technology Technical Support AAS

Information Technology Options

Information Technology students may earn Associate in Applied Science degrees in three core areas (Technical Support, Cyber Security and Networking, and Mobile & Web Development). Each degree, diploma, and certificate in Information Technology is listed here. Students may NOT graduate under the A25590 program with no suffix.

Program Description

The Information Technology (IT) curriculum prepares graduates for employment in the technology sector as designers, testers, support technicians, system administrators, developers, or programmers who use computer software and\or hardware to design, process, implement and manage information systems in specialties such as database services, security, business intelligence, healthcare informatics and others depending on the technical path selected within this curriculum.

Course work includes development of a student’s ability to create, store, communicate, exchange and use information to solve technical issues related to information support and services, interactive media, network systems, programming and software development, information security and other emerging technologies based on the selected area of study.

Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to design and manage information. The program will incorporate the competencies of industry-recognized certification exams.

Admission Criteria

Admission to this program requires that students be high school graduates or have a recognized equivalency.

Program Learning Objectives

Graduates of this program will be able to:

  • A25590F Technical Support: Identify methods and technologies to evaluate, troubleshoot, and solve technical problems in an Information Technology system.
  • A25590H Cyber Security & Networking: Build a simple local area network and secure the network by identifying risks and implementing policies.
  • A25590G Mobile & Web Development: Develop and use a program that demonstrates understanding of programming essentials, including control structures, events, exceptions, forms, and classes.

Career Opportunities

Graduates should qualify for employment in:

  • computer support specialists
  • database administrators
  • information systems managers
  • telecommunications specialists
  • web developers.

Contact Information

Executive Director of Career Programs
252-638-7372

Admissions Office
252-638-7430

Degree Requirements

The following suggested schedule is based on full-time enrollment. Part-Time Students begin with ACA-111, CIS-110, CTI-120. Continue with sequence of required courses. General education courses may be taken at any time. For information about prerequisites and corequisites, please refer to the catalog.

Courses in this program

First Semester

Semester Credit Hours: 16

Course Course Code Credit Hours Link to course details

This course introduces the college's physical, academic, and social environment and promotes the personal development essential for success. Topics include campus facilities and resources; policies, procedures, and programs; study skills; and life management issues such as health, self-esteem, motivation, goal-setting, diversity, and communication. Upon completion, students should be able to function effectively within the college environment to meet their educational objectives.

Lecture Hours: 1  Lab Hours: 0  Clinical Hours: 0  Credit Hours: 1 
  • Prerequisites:
    None
  • Corequisites:
    None

This course introduces computer concepts including fundamental functions and operations of the computer. Topics include identification of hardware components, basic computer operations, security issues, and use of software applications. Upon completion, students should be able to demonstrate an understanding of the role and function of computers and use the computer to solve problems.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take One: DRE-097, ENG-002, BSP-4002, ENG-111
  • Corequisites:
    None

This course covers the introduction of the tools and resources available to students in programming, mark-up language and services on the Internet. Topics include standard mark-up language, Internet services, creating web pages, using search engines, file transfer programs; and database design and creation with DBMS products. Upon completion students should be able to demonstrate knowledge of programming tools, deploy a web-site with mark-up tools, and create a simple database table.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course introduces students to the Network concepts, including networking terminology and protocols, local and wide area networks, and network standards. Emphasis is placed on securing information systems and the various implementation policies. Upon completion, students should be able to perform basic tasks related to networking, mathematics, terminology, media and protocols.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course is designed to develop the ability to produce clear writing in a variety of genres and formats using a recursive process. Emphasis includes inquiry, analysis, effective use of rhetorical strategies, thesis development, audience awareness, and revision. Upon completion, students should be able to produce unified, coherent, well-developed essays using standard written English.

Lecture Hours: 3  Lab Hours: 0  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take One Set:,Set 1: DRE-097,Set 2: ENG-002,Set 3: BSP-4002
  • Corequisites:
    Take ENG-011

This course introduces students to a broad range of operating system concepts, including installation and maintenance. Emphasis is place on operating system concepts, management, maintenance, and resources required. Upon completion of this course, students will have an understanding of OS concepts, installation, management, maintenance, using a variety of operating systems.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take One: DRE-097, ENG-002, BSP-4002, ENG-111
  • Corequisites:
    None

Second Semester

Semester Credit Hours: 15

Course Course Code Credit Hours Link to course details

This course covers the basic hardware of a personal computer, including installation, operations and interactions with software. Topics include component identification, memory-system, peripheral installation and configuration, preventive maintenance, hardware, diagnostics/repair, installation and optimization of system software, commercial programs, system configuration, and device-drivers.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course introduces database design and creation using a DBMS product. Emphasis is placed on data dictionaries, normalization, data integrity, data modeling, and creation of simple tables, queries, reports, and forms. Upon completion, students should be able to design and implement normalized database structures by creating simple database tables, queries, reports, and forms.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take CIS 110 or CTI 110
  • Corequisites:
    None

This course introduces the architecture, structure, functions, components, and models of the Internet and computer networks. Topics include introduction to the principles of IP addressing and fundamentals of Ethernet concepts, media, and operations. Upon completion, students should be able to build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.

Lecture Hours: 1  Lab Hours: 1  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take One:, DRE-097, ENG-002, BSP-4002, ENG-111, Take One Set:,Set 1: DMA-010, DMA-020, and DMA-030,Set 2: MAT-010,Set 3: MAT-021,Set 4: MAT-043,Set 5: MAT-052,Set 6: MAT-071,Set 7: MAT-110,Set 8: MAT-121,Set 9: MAT-143,Set 10: MAT-152,Set 11: MAT-171,Set 11: MAT-003 with P1 Grade,Set 13: BSP-4003 with P1 Grade
  • Corequisites:
    None

This course covers the installation and configuration of a Windows Server operating system. Emphasis is placed on the basic configuration of core network services, Active Directory and group policies. Upon completion, students should be able to install and configure a Windows Server operating system.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take NOS-110
  • Corequisites:
    None

This course introduces the concepts and issues related to securing information systems and the development of policies to implement information security controls. Topics include the historical view of networking and security, security issues, trends, security resources, and the role of policy, people, and processes in information security. Upon completion, students should be able to identify information security risks, create an information security policy, and identify processes to implement and enforce policy.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

Third Semester

Semester Credit Hours: 12

Course Course Code Credit Hours Link to course details

This course, the second in a series of two, introduces research techniques, documentation, styles, and writing strategies. Emphasis is placed on analyzing information and ideas and incorporating research findings into documented writing and research projects. Upon completion, students should be able to evaluate and synthesize information from primary and secondary sources using documentation appropriate to various disciplines.

Lecture Hours: 3  Lab Hours: 0  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take ENG-111
  • Corequisites:
    None

ELE-001 is a category of electives and not a specific course. Students must select from the approved Humanities/Fine Arts Electives for General Education courses for AAS Programs listed below as indicated under degree requirements. Lecture, Lab, Clinical, and Credit Hours are determined by the course selected. ART-111, ART-114, ART-115, ENG-231, ENG-232, ENG-241, ENG-242, HUM-110, HUM-115, HUM-211, HUM-212, MUS-110, MUS-112, MUS-113, PHI-215, PHI-240, REL-110

Lecture Hours: –  Lab Hours: –  Clinical Hours: –  Credit Hours: – 
  • Prerequisites:
    View specific course for prerequisite information
  • Corequisites:
    View specific course for corequisite information

ELE-003 is a category of electives and not a specific course. Students must select from the approved Mathematics Electives for General Education courses for AAS Programs listed below as indicated under degree requirements. Lecture, Lab, Clinical, and Credit Hours are determined by the course selected. Mathematics Electives for General Education Courses for AAS Programs: MAT-121, MAT-143, MAT-152, MAT-171

Lecture Hours: –  Lab Hours: –  Clinical Hours: –  Credit Hours: – 
  • Prerequisites:
    View specific course for prerequisite information
  • Corequisites:
    View specific course for corequisite information

This course introduces economic analysis of individual, business, and industry in the market economy. Topics include the price mechanism, supply and demand, optimizing economic behavior, costs and revenue, market structures, factor markets, income distribution, market failure, and government intervention. Upon completion, students should be able to identify and evaluate consumer and business alternatives in order to efficiently achieve economic objectives.

Lecture Hours: 3  Lab Hours: 0  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take One Set:, Set 1: DMA-010, DMA-020, and DMA-030, Set 2: MAT-010, Set 3: MAT-021, Set 4: MAT-043, Set 5: MAT-052, Set 6: MAT-071,Set 7: MAT-110, Set 8: MAT-121, Set 9: MAT-143, Set 10: MAT-152,Set 11: MAT-171,Set 11: MAT-003 with P1 Grade, Set 13: BSP-4003 with P1 Grade, Take One:, DRE-097, ENG-002, BSP-4002, ENG-111
  • Corequisites:
    None

Fourth Semester

Semester Credit Hours: 16. Take WEB-140 or WEB-120

Course Course Code Credit Hours Link to course details

The course introduces the role of IT in managing business processes and the need for business process and IT alignment. Emphasis is placed on industry need for understanding business challenges and developing/managing information systems to contribute to the decision making process based on these challenges. Upon completion, students should be able to demonstrate knowledge of the 'hybrid business manager' and the potential offered by new technology and systems.

Lecture Hours: 3  Lab Hours: 0  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take One: DRE-097, ENG-002, BSP-4002, ENG-111
  • Corequisites:
    None

This course introduces basic spreadsheet design and development. Topics include writing formulas, using functions, enhancing spreadsheets, creating charts, and printing. Upon completion, students should be able to design and print basic spreadsheets and charts.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take CIS-110 OR OST-137
  • Corequisites:
    None

This course introduces computerized project management software. Topics include identifying critical paths, cost management, and problem solving. Upon completion, students should be able to plan a complete project and project time and costs accurately.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course is designed to develop SQL programming proficiency. Emphasis is placed on data definition, data manipulation, and data control statements as well as on report generation. Upon completion, students should be able to write programs which create, update, and produce reports.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take CTI-110
  • Corequisites:
    None

This course provides an introduction to web development tools. Topics include creating websites using web development tools and web standards. Upon completion, students should be able to create small web sites and upload files to a web server.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course introduces intermediate to advanced web design techniques. Topics include customer expectations, advanced markup language, multimedia technologies, usability and accessibility practices, and techniques for the evaluation of web design. Upon completion, students should be able to employ advanced design techniques to create high impact and highly functional web sites.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take CTI-110
  • Corequisites:
    None

MAJ-001 is a category of major electives and not a specific course name. To select the appropriate credit hours for this individual program, select Major Electives to view available class options.

Lecture Hours: –  Lab Hours: –  Clinical Hours: –  Credit Hours: – 
  • Prerequisites:
    View specific course for prerequisite information
  • Corequisites:
    View specific course for corequisite information

Fifth Semester

Semester Credit Hours: 15

Course Course Code Credit Hours Link to course details

This course introduces basic concepts and applications of analytics. Topics include an overview of the analytical process and the role of the analyst, applied descriptive statistics and exploratory data analysis. Upon completion, students should be able to demonstrate a basic understanding of analytics for decision-making in business.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course covers datacenter virtualization concepts. Topics include data storage, virtual network configuration, virtual machine and virtual application deployment. Upon completion, students should be able to perform tasks related to virtual machine and hypervisor installation and configuration.

Lecture Hours: 1  Lab Hours: 1  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take NOS-110
  • Corequisites:
    None

This course provides students an opportunity to complete a significant integrated technology project from the design phase through implementation with minimal instructor support. Emphasis is placed on technology policy, process, planning, procedure definition, systems, architecture, and security issues to create projects for the many areas in which computer technology is integrated. Upon completion, students should be able to create, implement, and support a comprehensive technology integration project from the planning and design phase through implementation.

Lecture Hours: 1  Lab Hours: 1  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take All: CTI-110, CTI-120, and CTS-115
  • Corequisites:
    None

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

MAJ-001 is a category of major electives and not a specific course name. To select the appropriate credit hours for this individual program, select Major Electives to view available class options.

Lecture Hours: –  Lab Hours: –  Clinical Hours: –  Credit Hours: – 
  • Prerequisites:
    View specific course for prerequisite information
  • Corequisites:
    View specific course for corequisite information

Major Elective

Students must select four credits from the following options. Contact an advisor for information on work based learning courses.

Course Course Code Credit Hours Link to course details

This course introduces computer programming and problem solving in a structured program logic environment. Topics include language syntax, data types, program organization, problem solving methods, algorithm design, and logic control structures. Upon completion, students should be able to use top-down algorithm design and implement algorithmic solutions in a programming language.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take One Set:, Set 1: DMA-010, DMA-020, DMA-030, and DMA-040, Set 2: DMA-025 and DMA-040 , Set 3: MAT-121, Set 4: MAT-171, Set 5: MAT-003, Set 6: BSP-4003
  • Corequisites:
    None

This course introduces cloud computing and storage concepts. Emphasis is placed on cloud terminology, virtualization, storage networking and access control. Upon completion, students should be able to perform tasks related to installation, configuration and management of cloud storage systems.

Lecture Hours: 1  Lab Hours: 4  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course introduces emerging information technologies. Emphasis is placed on evolving technologies and trends in business and industry. Upon completion, students should be able to articulate an understanding of the current trends and issues in emerging technologies for information systems.

Lecture Hours: 3  Lab Hours: 0  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course is designed to enhance programming skills developed in DBA 120. Topics include application development with GUI front-ends and embedded programming. Upon completion, students should be able to develop a MySQL DBMS application which includes a GUI front-end and report generation.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take DBA-120
  • Corequisites:
    None

This course is an exploration of the established and evolving methodologies for the analysis, design, and development of a database system. Emphasis is placed on business data characteristics and usage, managing database, projects, prototyping and modeling, and CASE tools. Upon completion, students should be able to analyze, develop, and validate a database implementation plan.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course focuses on initial router configuration, router software management, routing protocol configuration, TCP/IP, and access control lists (ACLs). Emphasis will be placed on the fundamentals of router configuration, managing router software, routing protocol, and access lists. Upon completion, students should have an understanding of routers and their role in WANs, router configuration, routing protocols, TCP/IP troubleshooting, and ACLs.

Lecture Hours: 1  Lab Hours: 1  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take NET-125;
  • Corequisites:
    None

This course focuses on advanced IP addressing techniques, intermediate routing protocols, command-line interface configuration of switches, Ethernet switching, VLANs, STP, and VTP. Emphasis will be placed on application and demonstration of skills acquired in pre-requisite courses. Upon completion, students should be able to perform tasks related to VLSM, routing protocols, switching concepts and configuration, STP, VLANs, and VTP.

Lecture Hours: 1  Lab Hours: 1  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take NET-126
  • Corequisites:
    None

This course introduces WAN theory and design, WAN technology, PPP, Frame Relay, ISDN, and additional case studies. Topics include network congestion problems, TCP/IP transport and network layer protocols, advanced routing and switching configuration, ISDN protocols, PPP encapsulation operations on a router. Upon completion, students should be able to provide solutions for network routing problems, identify ISDN protocols, and describe the Spanning Tree protocol.

Lecture Hours: 1  Lab Hours: 1  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take NET-125;
  • Corequisites:
    None

This course develops the necessary skills for students to develop both GUI and command line skills for using and customizing a Linux workstation. Topics include Linux file system and access permissions, GNOME Interface, VI editor, X Window System expression pattern matching, I/O, redirection, network and printing utilities. Upon completion, students should be able to customize and use Linux systems for command line requirements and desktop productivity roles.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take NOS-110;
  • Corequisites:
    None

This course introduces the Linux file system, group administration, and system hardware controls. Topics include installation, creation, and maintaining file systems, NIS client and DHCP client configuration, NFS, SMB/Samba, Configure X, Gnome, KDE, basic memory, processes, and security. Upon completion, students should be able to perform system administration tasks including installation, configuring and attaching a new Linux workstation to an existing network.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take NOS-120
  • Corequisites:
    None

This course introduces protocol analysis. Topics include protocol analysis tools, TCP/IP concepts, Internet protocols, network traffic analysis, monitoring network traffic, network security, protocol analysis, and understanding data flow through protocol analysis. Upon completion, students should be able to perform simple protocol analysis to determine baseline network performance and identify anomalies.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course provides an overview of security administration and fundamentals of designing security architectures. Topics include networking technologies, TCP/IP concepts, protocols, network traffic analysis, monitoring, and security best practices. Upon completion, students should be able to identify normal network traffic using network analysis tools and design basic security defenses.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course provides an introduction to web development tools. Topics include creating websites using web development tools and web standards. Upon completion, students should be able to create small web sites and upload files to a web server.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    None
  • Corequisites:
    None

This course introduces intermediate to advanced web design techniques. Topics include customer expectations, advanced markup language, multimedia technologies, usability and accessibility practices, and techniques for the evaluation of web design. Upon completion, students should be able to employ advanced design techniques to create high impact and highly functional web sites.

Lecture Hours: 2  Lab Hours: 2  Clinical Hours: 0  Credit Hours: 3 
  • Prerequisites:
    Take CTI-110
  • Corequisites:
    None

This course provides a work-based learning experience with a college-approved employer in an area related to the student's program of study. Emphasis is placed on integrating classroom learning with related work experience. Upon completion, students should be able to evaluate career selection, demonstrate employability skills, and satisfactorily perform work-related competencies.

Lecture Hours: 0  Lab Hours: 0  Clinical Hours: 10  Credit Hours: 1 
  • Prerequisites:
    None
  • Corequisites:
    None

This course provides a work-based learning experience with a college-approved employer in an area related to the student's program of study. Emphasis is placed on integrating classroom learning with related work experience. Upon completion, students should be able to evaluate career selection, demonstrate employability skills, and satisfactorily perform work-related competencies.

Lecture Hours: 0  Lab Hours: 0  Clinical Hours: 20  Credit Hours: 2 
  • Prerequisites:
    None
  • Corequisites:
    None