Support for Online Learning
Monday – Thursday 8 A.M. – 7 P.M.
Friday 8 A.M. – 2:30 P.M
Phone: 252-638-7274 or 252-638-7212
24/7 Support
Self Help Portal
Toll-free Number: 1-866-834-1339
New Student Information
About Distance Learning
Craven Community College offers distance education courses in fully online and hybrid formats. The term Distance Learning courses refers to both online and hybrid formats. Read more about Distance Learning.
Online Degree Programs
View available online Degree Programs
Online Classes
View current offered Online Classes
Orientation
Any student who enrolls in a Distance Learning course, hybrid or online, is required to complete the Distance Learning Student Orientation. The Distance Learning Student Orientation will show up in student’s course list in Moodle prior to the start of the semester.
Moodle login directions and support can be found under Technical Support
Student Resources
Handbook
Download the Distance Learning Student Handbook – PDF
Out of State Residents
State Authorization
Accreditation
Student Complaint
University of North Carolina General Administration
SACSCOC Complaint Process
Professional Licensure
Academic Assistance
Academic Assistance for Distance Learners.
Additional Resources
Admissions
Advising
Financial Aid
Scholarships
College Transfer
Frequently Asked Questions
Technology Requirements
Technology Requirements
You must have Internet access for all Internet courses. A broadband connection is recommended. There are several locations on the New Bern Campus (the Academic Skills Center and Godwin Memorial Library) and on the Havelock Campus (the Academic Skills Center) that have computers available for use by students.
Hardware: The computer you plan to use should meet the following hardware and software requirements.
PC Recommended Configuration
OS—Windows 7
Browser—Firefox or Chrome (latest version) and the most current version of Java.
Macintosh Recommended Configuration
OS—MAC OS X 10.6
Browser—Firefox or Chrome (latest version) and the most current version of Java.
Check your Browser
Verify that the web browser you are using is compatible with Moodle
Technical Support
Gmail Support
Your Google (Gmail) LOGIN is displayed for you when you visit WebAdvisor
Click What’s My User Id and answer a few questions. You can access Gmail through the Craven CC Website or directly at Google Gmail Login.
Your Google (Gmail) LOGIN is created from your first and last name given on your application; when you first began classes at Craven. Your Google (Gmail) LOGIN will use this format firstname.lastname.
Your Google (Gmail) password follows this pattern: 2 digit birth month 2 digit birth day 4 digit birth year.
For example, a student named Amy Monohan with a birthday of 01/03/1970, would find her LOGIN at Webadvisor; then confirm her LOGIN is actually amy.monohan; and then she would log in as follows:
- Google (Gmail) Login: amy.monohan
- Password: 01031970
- E-mail address: amy.monohan@student.cravencc.edu
When you log into Gmail for the first time, you will be promted to set up your Password Recovery to quickly and easily recover your password if you forget it. View directions on how to set up Password Recovery
For more information view Gmail Frequently Asked Questions
Moodle Support
Moodle is the platform used to complete Online Course work. You can access Moodle at http://moodle.cravencc.edu.
Logging in the first time, click on the Login link in the upper right corner. Your Moodle Username is firstname.lastname (john.doe).
Note: Some students may have numbers in their username if there is a duplicate student with the same first and last name. In this case, your Moodle username and your Craven Community College email address will both include the same series of numbers.
Your password is your birthday in an 8-digit format. For example, January 1, 1991 would be 01011991. VERY IMPORTANT – After completing these steps, you will need to change your password.
Navigate and hover over your name located in the upper right hand corner on the front page of Moodle. Hover over Preferences then click on Change password.
If you are not able to login or you do not see your courses by the second day after classes being, contact the Academic Skills Center (below).
Please allow 24 hours-after payment, and on or after the first day of classes–for the college to process your paperwork, before attempting to login to Moodle.
Academic Skills Center
For Technical support with WebAdvisor, Gmail or Moodle, please contact the Help Desk located in the Academic Skills Center:
New Bern Campus
252-638-7274 or
252-638-7212
Mon-Thu from 8 A.M. – 7 P.M.
Fri 8 A.M. – 2:30 P.M.
Haveock Campus
252-444-0707 or
252-444-6117
24/7 Support
Self Help Portal
Toll-free: 1-866-834-1339
