College and Career Readiness Coordinator (Intake and Retention)

The Coordinator, College and Career Readiness (Intake and Retention) serves as the initial contact for all students in the program.  This position is responsible for administering and scheduling orientation sessions and the completion of intake paperwork for new students.  This position meets with all minor students and their guardians and will verify that required documentation is obtained for enrollment.  This position also monitors attendance reporting and notifies appropriate coordinators of students in jeopardy of being withdrawn from the program due to excessive absences.  This position serves as the point of contact for students needing access to college and community resources that may help to remove barriers to academic success as well as referring students to post-secondary opportunities on campus after completion.

• Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email
• Responds to program inquiries from students and guardians
• Conducts, manages, and administers the implementation of orientation and intake while also working closely with coordinators to create class, testing, and orientation scheduling
• Teaches First Step classes
• Creates and complies orientation folders and required intake paperwork such as registrations, code of conduct, FERPA, and other forms
• Serves as the point of contact for minor student enrollment and meets with students/guardians to review policies and collect required documentation
• Monitors student attendance reports; communicates with students, instructors, and coordinators regarding attendance issues
• Creates warnings and withdrawal letters for attendance issues
• Assists with counseling and advising of students
• Assists with the creation and implementation of a retention plan that monitors student progression, ensuring movement and completion while also providing guidance on transitioning to other college programs and/or employment opportunities
• Refers students to support services on campus and external community agencies
• Assists in the recruitment of new students
• Attends professional development opportunities focusing on recruitment, retention, advising, and post-secondary transitioning of students
• Teaches within the program as necessary
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College's mission, core values and goals

Bachelor’s degree in Education or closely related field from a regionally accredited institution of higher learning.

Two (2) years’ experience in adult instruction or teaching at the middle/high school level.

Valid North Carolina Drivers' License

Preferred:
Master’s degree in Adult Education from a regionally accredited institution of higher learning.

Experience using Colleague.

Experience in a College and Career Readiness program.

Knowledge
 

• Adult learning theory, concepts and teaching methodology
• Curriculum design and development
• Advising practices and principles
• Federal and state laws and regulations applicable to College and Career Readiness programs
• Current trends, technologies and initiatives relative to student success
• Principles, procedures, and practices of data collection and analysis
• Methods and techniques of program marketing and publicity
• Knowledge of community resources and community organizations
• Knowledge of retention methods and practices

Skills
 

• Proficiency in planning, organization, communication, training, and interpersonal skills
• Proficiency in technological systems as they apply to instructional and administrative needs, including Microsoft Office
• Competency in monitoring/assessing the performance of self, other individuals and programs to make improvements or take corrective action
• Demonstrate professional behavior that supports team efforts and enhances team behavior, performance and productivity

Abilities
 

• Commitment to student-centered principles and understanding of the community college mission
• Communicate effectively, verbally and in writing to establish positive employee, student and public relations
• Prepare and maintain required reports and records
• Establish and maintain effective working relationships with those contacted in the course of work
• Ability to exercise sound judgment in making critical decisions
• Handle confidential information with absolute discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels