The Customer Service certificate program will teach you how to master three of the most important customer service qualities: professionalism, patience, and a people-first attitude. You’ll also learn the fundamentals of business, management, computers, and marketing.
This is a certificate program and requires fewer credits and less time to complete than a degree or diploma program. Certificate programs can be taken alone but are often taken along with other Accounting and Finance programs.
This certificate is also available to high school students through our Career & College Promise program.
Learn more about this program’s student outcome data.
Skills You’ll Learn
The Customer Service program is focused on job-related skills in the following areas:
- Increasing professional readiness and marketability
- Demonstrating excellent customer service
- Understanding the basics of business, computers, management, customer service, and marketing
There are many benefits that can come from completing the Customer Service program, including:
- Enhanced reputation
- Promotion opportunities
- Increase in salary
18 Credit Hours
Courses in this program
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This course provides a survey of the business world. Topics include the basic principles and practices of contemporary business. Upon completion, students should be able to demonstrate an understanding of business concepts as a foundation for studying other business subjects.
This course introduces the student to the legal and ethical framework of business. Contracts, negotiable instruments, the law of sales, torts, crimes, constitutional law, the Uniform Commercial Code, and the court systems are examined. Upon completion, the student should be able to identify legal and ethical issues that arise in business decisions and the laws that apply to them.
This course is designed to be an overview of the major functions of management. Emphasis is placed on planning, organizing, controlling, directing, and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.
This course introduces computer concepts including fundamental functions and operations of the computer. Topics include identification of hardware components, basic computer operations, security issues, and use of software applications. Upon completion, students should be able to demonstrate an understanding of the role and function of computers and use the computer to solve problems.
This course introduces principles and problems of marketing goods and services. Topics include promotion, placement, and pricing strategies for products. Upon completion, students should be able to apply marketing principles in organizational decision making.
This course stresses the importance of customer relations in the business world. Emphasis is placed on learning how to respond to complex customer requirements and to efficiently handle stressful situations. Upon completion, students should be able to demonstrate the ability to handle customer relations.