Emotional Survival for Law Enforcement

Today's policing profession demands a new and bold approach to customer-centric policing. This eight-hour, highly interactive course is designed to give the participant an opportunity to discover how the stresses of the policing profession can impact their wellbeing, family, organization, and customers they serve. Participants will be challenged in self-awareness, critical thinking, effective communication, and mitigating conflict through instructor-led discussions and breakout sessions. At the completion of this course, the participant will have gained the knowledge, confidence, and tools to become a better tactical communicator and the aspiration to implement these newly acquired skills into meaningful action, impact, and outcomes both professionally and personally. Course topics:

• Bridging the gap between police and the community
• Culture diversity and understanding how the police culture impacts you
• Emotional survival for law enforcement
• Customer service and citizen-centric policing
• Barriers to effective communication
• Effective communication strategies with an emphasis on de-escalation
• Establishing and sustaining healthier relationships within the police culture, family, and the community

Participants are expected and encouraged to participate in all discussions and group projects.