Patient Service Representative

This comprehensive course is designed to provide aspiring patient service representatives with the essential knowledge and skills required to excel in a healthcare administrative role. Participants will learn the fundamentals of medical terminology, patient confidentiality, appointment scheduling, insurance verification, and communication techniques specific to the healthcare industry.

Through interactive sessions, role-playing exercises, and real-world scenarios, students will develop the competencies needed to provide exceptional customer service, handle patient inquiries effectively, and contribute to the overall smooth operation of a medical practice. By the end of the course, participants will be equipped with the tools and confidence to thrive as a competent and professional patient service representative.

Available Classes

Course	Dates	Price
	Sep 22–26	$125

Students will gain a comprehensive understanding of the basic concepts and skills involved in being a medical receptionist. The course focuses on various aspects such as job expectations, basic computer skills, medical office safety, HIPAA, customer service, telephone etiquette, medical terminology, patient registration & scheduling, insurance benefits and basic payment handling. Meeting times and locations: 09/22/25 - 09/26/25 Mon, Tue, Wed, Thur, Fri 8a - 12p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 09/22/25 - 09/26/25 Mon, Tue, Wed, Thur, Fri 12:30p - 3:30p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 View course details for Patient Service Representative ‌‌
	Oct 27–31	$125

Students will gain a comprehensive understanding of the basic concepts and skills involved in being a medical receptionist. The course focuses on various aspects such as job expectations, basic computer skills, medical office safety, HIPAA, customer service, telephone etiquette, medical terminology, patient registration & scheduling, insurance benefits and basic payment handling. Meeting times and locations: 10/27/25 - 10/31/25 Mon, Tue, Wed, Thur, Fri 8a - 12p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 10/27/25 - 10/31/25 Mon, Tue, Wed, Thur, Fri 12:30p - 3:30p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 View course details for Patient Service Representative ‌‌
	Nov 3–7	$125

Students will gain a comprehensive understanding of the basic concepts and skills involved in being a medical receptionist. The course focuses on various aspects such as job expectations, basic computer skills, medical office safety, HIPAA, customer service, telephone etiquette, medical terminology, patient registration & scheduling, insurance benefits and basic payment handling. Meeting times and locations: 11/03/25 - 11/07/25 Mon, Tue, Wed, Thur, Fri 8a - 12p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 11/03/25 - 11/07/25 Mon, Tue, Wed, Thur, Fri 12:30p - 3:30p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 View course details for Patient Service Representative ‌‌
	Dec 15–19	$125

Students will gain a comprehensive understanding of the basic concepts and skills involved in being a medical receptionist. The course focuses on various aspects such as job expectations, basic computer skills, medical office safety, HIPAA, customer service, telephone etiquette, medical terminology, patient registration & scheduling, insurance benefits and basic payment handling. Meeting times and locations: 12/15/25 - 12/19/25 Mon, Tue, Wed, Thur, Fri 8a - 12p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 12/15/25 - 12/19/25 Mon, Tue, Wed, Thur, Fri 12:30p - 3:30p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 View course details for Patient Service Representative ‌‌
	Jan 26–30 2026	$125

Students will gain a comprehensive understanding of the basic concepts and skills involved in being a medical receptionist. The course focuses on various aspects such as job expectations, basic computer skills, medical office safety, HIPAA, customer service, telephone etiquette, medical terminology, patient registration & scheduling, insurance benefits and basic payment handling. Meeting times and locations: 01/26/26 - 01/30/26 Mon, Tue, Wed, Thur, Fri 8a - 12p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 01/26/26 - 01/30/26 Mon, Tue, Wed, Thur, Fri 12:30p - 3:30p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 View course details for Patient Service Representative ‌‌
	Feb 23–27 2026	$125

Students will gain a comprehensive understanding of the basic concepts and skills involved in being a medical receptionist. The course focuses on various aspects such as job expectations, basic computer skills, medical office safety, HIPAA, customer service, telephone etiquette, medical terminology, patient registration & scheduling, insurance benefits and basic payment handling. Meeting times and locations: 02/23/26 - 02/27/26 Mon, Tue, Wed, Thur, Fri 8a - 12p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 02/23/26 - 02/27/26 Mon, Tue, Wed, Thur, Fri 12:30p - 3:30p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 View course details for Patient Service Representative ‌‌
	Mar 23–27 2026	$125

Students will gain a comprehensive understanding of the basic concepts and skills involved in being a medical receptionist. The course focuses on various aspects such as job expectations, basic computer skills, medical office safety, HIPAA, customer service, telephone etiquette, medical terminology, patient registration & scheduling, insurance benefits and basic payment handling. Meeting times and locations: 03/23/26 - 03/27/26 Mon, Tue, Wed, Thur, Fri 8a - 12p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 03/23/26 - 03/27/26 Mon, Tue, Wed, Thur, Fri 12:30p - 3:30p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 View course details for Patient Service Representative ‌‌
	Apr 20–24 2026	$125

Students will gain a comprehensive understanding of the basic concepts and skills involved in being a medical receptionist. The course focuses on various aspects such as job expectations, basic computer skills, medical office safety, HIPAA, customer service, telephone etiquette, medical terminology, patient registration & scheduling, insurance benefits and basic payment handling. Meeting times and locations: 04/20/26 - 04/24/26 Mon, Tue, Wed, Thur, Fri 8a - 12p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 04/20/26 - 04/24/26 Mon, Tue, Wed, Thur, Fri 12:30p - 3:30p Volt Kitchen , Room 107 Volt Center 205 First St, New Bern NC 28560 View course details for Patient Service Representative ‌‌

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