Need help with your Craven CC account or college technology? The Student Help Desk can help with student email, passwords, Moodle, Self-Service, and other college systems.
Use the information below to submit a Help Desk request, find instructions for accessing your account, or contact the Student Help Desk for assistance.
How Can We Assist You?
Get Help Through ServiceNow
Beginning November 16, 2026, the Student Help Desk will use ServiceNow to manage technical support requests. You can use the portal to send a request, check its status, and read messages from the Help Desk.
- Open the portal and sign in with your Craven CC student email and password.
- Select “Need Help? Report an Issue,” then select “Student Help Desk.”
- Choose the type of problem, describe what happened, and add a screenshot if one would help.
- Select “Submit.” Check your email for updates and use the link in your message to view or reply to your request.
New student accounts may take up to 24 hours after creation to become active. You may receive your welcome email and login information before your account is ready. If you recently received your information, please try signing in again later.
If you're still unable to sign in after 24 hours, email studenthelp@cravencc.edu from another email address you can access. Include your full name, phone number, alternate email address, and a brief description of the problem.
Need Help Using ServiceNow?
View the Student Guide to ServiceNow for step-by-step instructions and screenshots.
ServiceNow Knowledge Base
Looking for answers to common technology questions? Visit the ServiceNow Knowledge Base.
To access the Knowledge Base, you must first set up multi-factor authentication (MFA) and reset your initial Craven CC password.
Student Account and Password Help
New students: Start with "Find Your Welcome Email," then follow the instructions for setting up MFA and resetting your password.
Current or returning students: Open the MFA or password reset section below for instructions.
After you're accepted to Craven CC, you'll receive a welcome email with your student email address and temporary password.
If you don't see the email in your inbox, check your spam or junk folder. If you still can't find it, call Admissions at 252-638-7430 to have it resent.
Multi-factor authentication, or MFA, is an extra step that helps keep your account secure. You need MFA to use your Microsoft account and reset your password.
- Sign in to Microsoft 365 or Outlook using your Craven CC student email and password.
- When you see “Let’s Keep Your Account Secure,” select “Next.”
- Follow the steps to install Microsoft Authenticator on your phone and scan the QR code shown on your screen.
- Enter the verification code and follow the remaining steps to finish setting up MFA.
To reset your password, go to the Microsoft Password Reset Portal. Enter your college email address and follow the steps to verify your identity with MFA.
Your new password must have at least 15 characters, including uppercase and lowercase letters and at least one number. If you use a special character, use only an exclamation point (!).
Important: MFA must be set up before you can reset your password.
Student Account Access Assistance
Need help accessing your student account? Complete the Student Account Access Assistance form if you need help with:
- Your Panther ID (username)
- Your seven-digit student ID number
- Multi-factor authentication (MFA)
More Student Technology Resources
Your username (Panther ID) and password remain the same across all Craven applications, including:
- Microsoft 365: student Outlook email, Office software, and other resources
- Panther Portal: plan and register for classes, view financial aid, etc.
- Moodle: access your online and hybrid courses
Once your email account has been created, you must enable MFA in order to access Outlook and Microsoft 365.
Don’t forget to sign up for Rave Alerts to be notified of campus closures, delays, and other emergency notifications.
If you sign up to receive text alerts, you can stop these at any time by sending a text message containing the words STOP or QUIT to 67283 (MRAVE) or 226787 (CAMPUS). To unsubscribe from email alerts, you will need to sign into your Rave Account and edit your preferences.
Student Services provides short-term laptop assistance for students enrolled in courses that require access to online and in-person instruction. There are specific requirements of eligibility to check out laptops each semester. Please view the Loaner Laptop Request Form to find out more information about our program.
Borrowed laptops must be returned at the end of each semester. Due to the risks of borrowed laptops being lost, stolen, or damaged, there is an appeal process if a balance is accrued due to an unforeseen circumstance. View the Loaner Laptop Appeal Request for details.
The Loaner Laptop program is offered at both the New Bern and Havelock Campuses.
Contact the Student Help Desk
If you need help, contact the Student Help Desk by phone, email, or in person:
| Help Desk Hours | Monday - Thursday | Friday |
| Fall and Spring | 8:00 a.m.–5:30 p.m. | 8:00 a.m.–12:00 noon |
| Summer | 7:30 a.m.–5:30 p.m. | Closed |
| Requests submitted outside business hours will be reviewed the next business day. | ||
Phone: 252-638-7212
Email: studenthelp@cravencc.edu
New Bern Campus: Ward Hall, Room 100
Havelock Campus: Redd Classroom Building, Room 131