Information Technology Technical Support Diploma

three people sitting at a table on desktop computers

Information Technology Technical Support Diploma

Program Code: D25590F

The Information Technology (IT) Technical Support diploma program offers a cluster of classes that highlight specific technical paths in data support services and IT support. Emphasis is placed on project management, technical support functions, and analytics.

This program will help prepare you for employment in entry-level positions with businesses, educational systems, and governmental agencies that rely on computer systems to design and manage information. The program will incorporate the competencies of industry-recognized certification exams from Microsoft, Comp-TIA, Cisco, and others.

This is a diploma program and requires fewer credits and less time to complete than a degree program.

The IT Technical Support program also offers a degree option.

Learn more about this program’s student outcome data.

Skills You’ll Learn

The IT Technical Support program is focused on job-related skills in the following areas:

  • Communicating professionally and thinking critically
  • Understanding network installation, maintenance, and support procedures
  • Evaluating operating system performance and using various business software applications

Career Opportunities

There are many employment opportunities for IT Technical Support graduates, including:

Industry Certifications Available

  • AWS Certified Cloud Practitioner
  • Cisco Certified CyberOps A+
  • MO-200: Microsoft Excel
  • Security+

Plan of Study

The recommended course sequence for this program and a complete list of related classes are available in the Academic Catalog. Click the button below to view a copy of this plan of study, which is also available as a PDF.

View Plan of Study(link is external)

Questions others are asking.

We offer several credentials that provide the flexibility you need. Most degree programs last two years and provide the most in-depth study of a particular subject. Diplomas and certificates take less time and are often taken in conjunction with other degree programs. Specialized training is also available for workforce development programs that are completed in less than a year.

This program is accredited by the Accreditation Council for Business Schools and Programs (ACBSP), a leading specialized accreditation association for business education. ACBSP accredits business, accounting, and business-related programs at the associate, baccalaureate, master, and doctorate degree levels worldwide. Every quality business program worldwide is accredited.

IT students can train and test for a variety of industry-recognized certifications, including A+, Security+ and Net+. Craven Community College is a Microsoft Academy and provides certification testing for the Microsoft Office Specialist certifications.

The Technical Support program offers the following industry certification training:

  • AWS Certified Cloud Practitioner
  • Cisco Certified CyberOps A+
  • MO-200: Microsoft Excel
  • Security+

Contact Information

Career Programs
Bosch Advanced Manufacturing Center
New Bern Campus

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