The Information Technology (IT) Technical Support diploma program offers a cluster of classes that highlight specific technical paths in data support services and IT support. Emphasis is placed on project management, technical support functions, and analytics.
This program will help prepare you for employment in entry-level positions with businesses, educational systems, and governmental agencies that rely on computer systems to design and manage information. The program will incorporate the competencies of industry-recognized certification exams from Microsoft, Comp-TIA, Cisco, and others.
This is a diploma program and requires fewer credits and less time to complete than a degree program.
The IT Technical Support program also offers a degree option.
Learn more about this program’s student outcome data.
Skills You’ll Learn
The IT Technical Support program is focused on job-related skills in the following areas:
- Communicating professionally and thinking critically
- Understanding network installation, maintenance, and support procedures
- Evaluating operating system performance and using various business software applications
Career Opportunities
There are many employment opportunities for IT Technical Support graduates, including:
- Computer support specialist
- Customer service specialist
- Help desk technician
- Network administrator
- View more career opportunities
Industry Certifications Available
- AWS Certified Cloud Practitioner
- Cisco Certified CyberOps A+
- MO-200: Microsoft Excel
- Security+
Plan of Study
The recommended course sequence for this program and a complete list of related classes are available in the Academic Catalog. Click the button below to view a copy of this plan of study, which is also available as a PDF.