Technical Support

Our Technical Support programs will prepare you for employment in a variety of information technology (IT) positions with organizations that use computers to design, process, manage, and communicate information. We are actively engaged in the latest technology, and our IT programs have options to meet the needs of many employment opportunities locally, across the state, and nationwide.

  1. Career Opportunities

    Most successful businesses rely on various aspects of technical support to keep them running, so having experience in this field gives you the potential to work in a variety of settings in both public and private sectors.

  2. Outlook

    When it comes to income and career prospects, Technical Support has a very promising outlook. According to the U.S. Bureau of Labor Statistics, the computer support specialist occupation is projected to grow about 8% through 2029.

  3. Versatility

    The Technical Support industry offers a wide array of career opportunities and skillsets that involve time behind the screen as well as social interactions. Common disciplines include monitoring and maintaining computer systems and networks, troubleshooting and solving technical issues, and providing support in person, on the phone, and virtually.

  4. Growth Potential

    Whether you’re looking to enhance skills for your current job or gain a completely new skillset, our Technical Support offerings can meet you where you are. You can also pair another Information Technology diploma or certificate program with a completely different degree program. Speak to an advisor to make sure you’re choosing the option best for you.

Skills You’ll Learn

Our Technical Support programs are focused on job-related skills in the following areas:

  • Communicating professionally and thinking critically
  • Understanding network installation, maintenance, and support procedures
  • Evaluating operating system performance and using various business software applications

Career Opportunities

There are many employment opportunities for Technical Support graduates, including:

  • Computer support specialist
  • Help desk technician
  • Network administrator

Learn more about Technical Support program student outcome data

Contact Information

Career & Technical Programs
Bosch Advanced Manufacturing Center
New Bern Campus

Workforce Development
Brock Administration Building
New Bern Campus

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